Toiletdames.be (a trade name of Hands 4 Events BV, VAT BE 0472.661.204, registered at 2980 Zoersel, Belgium) respects your privacy and processes your personal data in accordance with the EU General Data Protection Regulation (GDPR) and Belgian privacy law.
1. Data controller
Hands 4 Events BV (“we”) is the data controller. You can reach us at:
- Email: info@toiletdames.be
- Phone: +32 479 933 229
- Post: Hands 4 Events BV, 2980 Zoersel, Belgium
2. Which data we process
- Quote requests: name, email, phone, event details (type, date, location, guest count, shifts) and any extra info you provide.
- Contact form: name, email, optional phone, and your message.
- Email / phone contact: the data you share and any attachments.
- Technical data: limited server logs (IP, browser, timestamp) for security and debugging.
We do not use tracking or advertising cookies on this website. Only functional cookies that are strictly necessary for the site to work.
3. Purposes
- Responding to quote requests and contact messages.
- Preparing quotes, contracts and invoices.
- Performing the agreement (planning and delivering the service).
- Complying with legal obligations (accounting, tax).
- Securing and operating the website.
4. Legal basis
We process your data based on (i) performance of a contract or pre-contractual measures at your request, (ii) our legal obligations, and (iii) our legitimate interest in providing our services and securing our website.
5. Sharing
We do not sell your data. We share it only with parties supporting our service delivery:
- Our website hosting provider.
- Our email, invoicing and accounting provider.
- Subcontractors or partner agencies when needed to staff your event.
- Public authorities when legally required.
6. Retention
- Unsuccessful quote requests: max. 2 years.
- Customer data (executed work): min. 7 years (legal accounting retention).
- Contact messages: max. 2 years after last contact.
7. Your rights
You can at any time:
- access, correct or erase your data;
- restrict or object to the processing;
- request data portability;
- withdraw consent, where applicable.
Send your request to info@toiletdames.be. We respond within 30 days.
8. Complaints
If you believe we mishandle your data, please contact us first. You may also lodge a complaint with the Belgian Data Protection Authority: Drukpersstraat 35, 1000 Brussels · contact@apd-gba.be · gegevensbeschermingsautoriteit.be.
9. Changes
We may update this policy. The latest version is always published on this page, with the “last updated” date at the top.
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